Emma Rose Webshop Returns Policy

Online Returns & Refunds Only:

Thank you for shopping at the Emma Rose webshop, We are committed to providing quality products to our customers,and we hope you love your purchase!

If the items delivered are faulty, wrongly described, or different from the sample shown Emma Rose will give you a full refund and cover the delivery costs to return the items to Emma Rose. Simply follow the instructions below.

1. Exchange Instore

The first is to exchange the items from any Emma Rose store in New Zealand. Simply bring the Tax Invoice (that was enclosed with your purchase) and present to the Emma Rose store. Click the link to find your closest store:

2. Return Back to the Webshop

The second is to return the items direct to the Emma Rose webshop using New Zealand Post or local postal authority. You will need to repackage the items or purchase new packaging and post the items to the address below.Emma Rose cannot reimburse you for these return delivery shipping and handling charges. Please include your Tax Invoice/Receipt, along with the completed webshop Returns Form which was also enclosed with your purchase.

Emma Rose Webshop Returns
P.O Box 20118
Mt Wellington
New Zealand

Before making your return, please note:

搂  Items must be returned within 10 days of the purchase date.

搂  A refund will only be granted if you have returned your tax invoice with the items. If you have lost this please

搂  Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

搂  Due to hygienic reasons, we cannot provide an exchange or refund on accessories unless they are deemed faulty.

And dont forget if you have any questions, were happy to help via email at or call us on +64-21-1970888 between 9am and 5pm Monday to Friday, New Zealand time.

Important Notes

Colours - Please note that colours may vary slightly from those displayed on your computer monitor.

Size - If you need help establishing what size suits you, please refer to our sizing chart鈥 on the product detail page.



Copy rights© Emma Rose Apparel Group(NZ) Ltd 2014