Categories

Delivery Policy

 

PURCHASE TOTAL

DELIVERY COST

EST. DELIVERY TIME

NEW ZEALAND

AU$150

FREE

less than 5 business days

 

Less than AU$150

AU$7

less than 5 business days

AUSTRALIA

More than AU$100

FREE

less than 7 business days

 

Less than AU$100

AU$20

less than 7 business days

OTHER LOCATIONS

More than AU$200

AU$40

less than 21 business days

 

Less than AU$200

AU$50

less than 21 business days


鈥 FREE New Zealand-wide delivery when you spend over AU$150.
鈥 NZ$7 shipping to New Zealand addresses under AU$150.
鈥 FREE Australia delivery when you spend over AU$200.
鈥 Shipping to Australia addresses is AU$20 for purchases under AU$200.
鈥 Shipping to other overseas addresses is AU$50 for purchases under AU$200.
鈥 Shipping to other overseas addresses is AU$40 for purchases over AU$200

Deliveries within New Zealand:
 
$7Flat rate for all AU Orders under $150. All AUST orders are sent by Courier Post . As soon as your order has been dispatched you will receive a confirmation email with your tracking number. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Courier Post does not deliver directly to PO Boxes, however if you are unable to provide us with an alternative address you will be left with a calling card with details on how to collect your parcel. Please note: Courier Post are unable to leave your parcel in your letterbox or front door.
Estimated Shipping times 1-2 working days upon receiving your dispatch confirmation email.

Deliveries to Australia:

$20 Flat rate for all Australian orders less then $200. All Australian orders are sent through DHL Express Courier. As soon as your order has been dispatched you will receive a  confirmation email with your tracking number. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. DHL Express does not deliver directly to PO Boxes.
Estimated Shipping times 1-3 working days upon receiving your dispatch confirmation email.
International Shipping:
$50 Flat rate shipping for all international orders less then $300. All international orders are sent through DHL Express Courier. As soon as your order has been dispatched you will receive a confirmation email with your tracking number. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. DHL Express does not deliver directly to PO Boxes.
Estimated Shipping times 1-4 working days upon receiving your dispatch confirmation email.
 
Out of stock:

If an item you have ordered is out of stock, we will attempt to locate your item at another store, and dispatch to you as soon as the item becomes available. No additional postage charges will apply. We will notify you if the item has sold out across all stores.
Late Delivery
If you have not received your order within the days specified please contact our webshop team by phone within Australia on 040258816 between 9am and 5pm Monday to Friday, Sydney time, or online at webshop@emmarose.clothing
For orders outside Australia please call +61-2-98770924 between 9am and 5pm Monday to Friday NZ time or email at webshop@emmarose.clothing
 
Important notes:

Please enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.
Emma Rose will not be responsible to cover delivery costs incurred by the customer for refunds for change or mind. If however the garment is faulty, wrongly described, or different from the sample shown Emma Rose will cover the delivery cost of the return as per the returns policy.

*All prices are in Australian Dollars.
 

 

Copy rights© Emma Rose Apparel Group(NZ) Ltd 2014